One backend team for US e-commerce merchants · from $50k/month in sales

Your store's entire backend, run by one team.

Pay One sources and ships your orders, answers your customers, screens every order for fraud and fights your chargebacks. You keep your storefront, your ads and your payment provider. One contract, one dashboard, one team behind your store.

Get started See what we run ↓

dashboard.pay-one.ioLive · US operations

Pay One dashboard: overview of orders, fulfilment, support and disputes

Operations · now

#ORD-4821 · Austin, TXshipped

Ticket #5521 · ESreplied · 1m 12s

#ORD-4822 · Denver, COpacked

CHB-99201 · $1,240.00won

#ORD-4819 · Miami, FLdelivered

Ticket #5522 · ENreplied · 0m 48s

Delivered on time98.2%

10K+orders shipped per day

98%delivered on time

1m 42smedian first reply in support

94%of disputes won for merchants

Five operations. One login.

Fulfilment, risk, support, disputes and growth run from the same dashboard and the same contract. Your payment provider stays yours; we work on top of it.

Supply chain

Sourcing, packaging, tracking and delivery, run end to end.

#ORD-4821In transit

SourcedPackedIn transitDelivered

To Austin, TXest. 2 days

Risk and order review

Fraud screening on every order, before anything ships.

Address verificationPassed

Device and velocity checkPassed

Fraud signalsClear

Risk levelLow

Customer support

Multilingual support that answers in minutes, as an extension of your team.

First reply · 1m 42sOrder #ORD-4821

Where's my order? I paid on Thursday.

Shipped last night, arriving Tuesday. Here is your tracking link.

ENESFRDE中文

Dispute management

Chargebacks intercepted early and represented with evidence, through your provider's dispute process.

DisputeAmountOutcome

CHB-99201$1,240.00Won

CHB-88392$85.50Won

CHB-77483$320.00Review

Revenue protected$42,800 · 94% won

Growth

Insights and optimisation that grow margin and volume.

Revenue growth · 30 days

$84.6K+18.6%

vs last month+4.2%

One rate. Nothing on top.

A single percentage of your sales that already includes fulfilment, support, disputes and risk. It drops as you grow. No setup fee, no monthly minimum.

Your rate is built on your numbers.

Order volume, ticket size, product mix, support load and chargeback history move the price. Send them over and you get a written offer within one business day.

Request your rate

Live in three steps.

Connect your store.

Shopify and WooCommerce connect in minutes. Custom stacks go through the API with our team on the call.

Go live on day one.

Start sourcing, hand the inbox to support and watch every order move, all from the same dashboard.

Scale with a team behind you.

Disputes, logistics and customer service run for you while you spend on growth.

Keep more of every order.

Merchants move to Pay One to run leaner and scale without adding headcount.

Your orders move.

Sourced, packed and shipped with tracking on every parcel.

Your brand on every box.

Packaging and unboxing handled to your spec, by us.

Support in your customers' language.

Answers in minutes, in the language of the order.

Backend run for you.

Logistics, support and risk operated by one team under one contract.

Fewer refunds, fewer disputes.

Proactive handling before a ticket becomes a chargeback.

You keep the front end.

Store, ads, brand and payment provider stay yours. We run everything behind them.

Common questions.

Anything missing? Write to hello@pay-one.io and a person answers.

What is Pay One?

Pay One runs the backend of US e-commerce stores: we source and ship your orders, answer your customers, screen every order for fraud and handle your chargebacks. One contract, one rate, one dashboard. Your storefront, your ads and your payment provider stay yours.

Do you process payments?

How does the single rate work, and what does it include?

How do you handle fraud and chargebacks?

How do I connect my store?

How long does onboarding take?

Get started

Send your numbers, get your rate.

One rate covers supply chain, support, disputes and risk. Tell us about your store and you get a written offer within one business day.

Supply chainsourcing, packaging, tracked shipping, returnsincluded

Customer supportin the language of the order, answers in minutesincluded

Disputes and riskorder screening, early alerts, representmentincluded

Shopify and WooCommerce apps, API for custom stacksTeam and warehouses in the USData stored in the US, used for your offer only